Terms of Use

Terms of Service

Where the context admits: "We" includes 'Indizine', or any party acting on Indizine's implicit instructions. "You" includes the person purchasing the services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

1. Domain Name Registration

1.1 We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.
1.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.
1.3 We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.
1.4 We shall not release any domain to another provider unless full payment for that domain has been received by us.
1.5 We shall not allow the domain name be transferred away from Indizine if the domain name registration was made under a "free domain registration" offer.

 


2. Web Site Hosting And Email
2.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.
2.2 You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.
2.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.
2.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.
2.3.2 You will not post, link to or transmit:

  • (a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, blasphemous, profane or otherwise objectionable in any way.
  • (b) any material containing a virus or other hostile computer program.
  • (c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

2.3.3 You will not send bulk email whether opt-in or otherwise from our network. Nor will you promote a site hosted on our network using bulk email.
2.3.4 You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.
2.4 We reserve the right to remove any material which we deem inappropriate from your web site without notice. We do not host Warez or illegal MP3 content.
2.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.
2.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.
2.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.
2.8 In the case of an individual User, you warrant that you are at least 16 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 16 years.
2.9 Any access to other networks connected to Indizine must comply with the rules appropriate for those other networks.
2.10 While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email.

 


3. Service Availability
3.1 We shall use our reasonable endeavours to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server. Our Service Level Agreements cover Service Availability and Uptime policies.
3.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days you will be notified of the reason.
3.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

 


4. Payment
4.1 All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.
4.2 Payment is due each anniversary year following the date the Services were established until closure notice is given. Upgrades must be paid for in advance at the rate notified by us when you request an upgrade.
4.3 All payments must be in UK Pounds Sterling and payment is accepted only by BACS or PayPal, details of which will be provided in our invoice to you. We do not take cheques or cash as a method of payment for hosting.
4.4 Without prejudice to our other rights and remedies under this Agreement, if any renewal sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.
4.5 Accounts will be suspended the day following the due date for payment. Re-activiation of a suspended account will attract a £10 administration charge which is payable prior to account re-activation, along with the amount due.
4.6 Once an account has a suspended status, access to files, databases and other content is explicitly denied. All files, databases and other content including the account itself will be permanently deleted after ten days of account suspension.
4.7 Should access to files, databases and other content be required before they are deleted, account re-activation will be required at a cost of £25 for a period of 24 hours. Cancelled and deleted accounts will lose all date uploaded.

4.8 Where an upgrade of hosting level is requested with advance notice, we will issue an invoice on the day you request an upgrade, or the next working day if it is outside of our office hours. Upgrades will be processed once payment has been made and cleared into our bank.

4.9 Where we apply a short-notice temporary upgrade at your request when your bandwidth or disk space has reached its maximum allowance, a surcharge is applied at a rate of £5.00 per day or part thereof, for a maximum of 7 days until the full amount has been paid which includes the upgrade amount plus the surcharge amount. After 7 days if full payment is not received, the amount remains due and payable and your account will be suspended and attract the account suspension charges as per 4.5 and 4.7. A short-notice temporary upgrade is at our sole discretion and not an entitlement.

4.10 Should you fail to pay an invoice for an upgrade or additional allowances provided, your account will be suspended in full until payment has been made and cleared into our bank. See points 4.5. 4.6 and 4.7 regarding account suspension.

4.11 Unpaid invoices for additonal allowances already provided will result in interest being added at the prevailing rate and legal action to recover any outstanding sums due to us will commence after 30 days of non-payment. At this point, accounts will be terminted in full resulting in a loss of all data uploaded.

 


5. Termination
5.1 If you fail to pay any sums due to us as they fall due, we will suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.2 If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.
5.4 No refunds will be made for Services suspended, cancelled, used or unused.
5.5 No refunds will be made for any pre paid Services associated with your hosting account.
5.6 We reserve the right to suspend the Services and/or terminate this Agreement at any time.
5.7 You may cancel the Services at any time but no refund will be due.
5.8 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on your account.

 


6. Indemnity
6.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

 


7. Limitation Of Liability
7.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to subclause 8.2.
7.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
7.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
7.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
7.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

 


8. Revisions
8.1 Indizine reserves the right to revise, amend, or modify these Terms and Conditions, and any of our other policies and agreements at any time and in any manner.

 


9. Notices
9.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

 


10. Law
10.1 This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

 


11. Headings
11.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

 


12. Entire Agreement
12.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

 
 


Problems with your website or website designer?

 

To date we have a 100% success rate of successfully dealing with problem websites - things that are broken and not working properly on your website such as links, or has not ever worked such as an email contact form.

We also have the same 100% success rate of obtaining the login details and website files from previous web designers who have made it difficult for clients to have absolute ownership, control and access of their website.

Perhaps your web designer doesn't answer your calls or emails, or is slow to respond or implement things you have asked to be done on your website. You feel as if you are stuck with them and paying their hosting fees, which are often higher than elsewhere (definitely more than we would charge you!) and you feel locked in to them.

There is a way out, and on your behalf, we deal with getting your website into your control using professional tact and diplomacy at all times. We deal with them for you - all we need is your permission.

Our clients stay with indizine because they want to, and not because they have to.